Telephone Tactics in Dementia Care: Tricks of the Trade

Laura Herman
5 min readMar 12, 2021
Photo by kapa65 on ABSfreepic.com

“I don’t know who he is,” she confided tearfully. “He says he’s my husband, but he’s not.”

One of the major reasons Annabelle moved to our memory center was because she often did not recognize her husband — and she was terrified of the strange man in her bed.

She was nervous and difficult to console in general. Her security was in her…

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Laura Herman
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Elder and Dementia Care Professional and Author of ABC Dementia, a blog about understanding and Appreciating Behavioral Communication in Dementia.